Cancellation & Refunds Policy

This policy explains how cancellations and refunds work for evautodeal.comsubscriptions, billed via Razorpay.

1. Free Trial

New companies get a free trial period before any payment is required. You can evaluate the platform fully during this time at no cost, and are not charged unless you choose to purchase a paid plan.

2. Subscription Payments

Paid plans are billed upfront for the plan's full validity period (e.g. 1 year). Payment is collected securely through Razorpay; on success, a subscription invoice is generated and your plan is activated or extended immediately.

3. Cancellations

You may stop using the Service at any time. Since plans are paid upfront for a fixed validity period, cancelling does not automatically trigger a refund for unused time — see the refund conditions below. Your data remains accessible until the paid period ends.

4. Refunds

• Failed or duplicate payments: if Razorpay confirms a payment was deducted but not correctly recorded against your account (e.g. a duplicate charge), it is refunded in full.
• Service not delivered: if you were charged but your plan was not activated due to a technical fault on our end, you're entitled to a full refund or plan activation, at your choice.
• Change of mind: requests made within 7 days of purchase, where the paid plan has seen materially no usage, are reviewed on a case-by-case basis.
• Partial/unused-period refunds: beyond the above, we do not offer pro-rated refunds for early cancellation once a plan has been actively used.

5. How to Request a Refund

Email evautodeal@gmail.com with your registered company name and the Razorpay payment reference shown on your subscription invoice. We aim to respond within 2 business days.

6. Refund Timelines

Approved refunds are processed back to the original payment method via Razorpay, and typically reflect within 5–7 business days, depending on your bank or card issuer.